We are here to answer any questions you have.
Where do you ship products?
We ship products worldwide.
How much does shipping cost?
Shipping is free. However, please note that you might have some custom fee to pay for some countries.
Can I use my Baola all day long?
At Baola, we use our ball all day long and it replaces our chairs. But for some people it’s better to combine sitting on chairs and sitting on your Baola and use one or the other alternately.
How to choose the right size Baola for me?
If you intend to use your Baola with a fixed table or in your living room:
- We recommend that you order the Medium Baola.
If you intend to use your Baola with a variable-height table (e.g. a standing desk):
- If your height is between 160-185cm (63-73 inches), we recommend you order the Medium Baola.
- If your height is taller than 185cm (73 inches), we recommend you order the Large Baola.
If you still don’t know which size to order for your needs, please contact us at [email protected] and we will help you to choose the right size.
What does it feel like to sit on a ball instead of a chair?
At first it might feel a bit strange as you have probably been using a chair for many years, but you quickly get used to it.
Can I wash my Baola?
You can wash your Baola in the washing machine at 40°C.
We would love to buy several Baola for our office - how should we proceed?
Please contact us directly at [email protected] and we will help you with your order.
Can I buy the cover without the ball?
For now we sell both the ball and the cover together as the Baola ball has been made especially to fit this cover.
I have an issue with my Baola - what should I do?
Please send us your questions/feedback at [email protected]
Do you have any other designs apart from the Orbit Edition one?
Right now, we have only the Orbit Edition design available, but we are planning to create more designs in the future. If you are interested in another design, please contact us at [email protected]
How long should I wait to receive my order?
We know you can’t wait to sit on your Baola, and we are working hard to deliver it as soon as possible. Delivery should be 2-3 weeks after ordering. Once it’s shipped you will get a confirmation email with your tracking number.
How can I pay?
We accept PayPal and credit card payments.
Do I get a pump with the Baola Orbit Edition?
A pump is not included in this first edition but we are working to make a pump available as an extra feature in the near future.
I have a severe or specific back problem, can I still use Baola products?
Baola products help you to maintain good posture. However, Baola products cannot act as sole treatment if you suffer from a particular illness. We encourage you to consult your doctor to ensure Baola products are adapted to complement your treatment.