Do you ship internationally?
Yes, we ship products worldwide.
How much does shipping cost?
Shipping is free for orders made in Europe. For International orders, shipping cost is $30. All orders are shipped using Fedex services.
Do I have to pay duties and taxes?
All shipments destined outside of Europe and Switzerland are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Baola doesn’t have any control on this and isn’t responsible for any of these fees or taxes.
For additional information on taxes, duties and customs regulations you can contact your local customs office.
How long will it take to get my package?
We know you can’t wait to sit on your Baola, and we are working hard to deliver it as soon as possible.
- For the Orbit Edition, delivery should be 1–2 weeks after ordering.
- For the Desert, Rain, Tropic and Sea 2 Sun Editions, delivery should be 7–8 weeks after pre-ordering.
What’s included in the package?
- The cover.
- A 55cm, 65cm or 75cm Swiss ball, depending on which size your ordered.
- A manual explaining how to get started with your Baola.
- A valve to connect to your pump and two plugs.
- One adaptor to remove the plug.
- The whole product is delivered uninflated and can be easily inflated with a bicycle or a car tyre pump. (Pump not included.)
Payment
What payment methods are accepted?
We accept PayPal and credit card (Visa, Mastercard) payments.
General
How to choose the right Baola size for me?
- If your height is under 165cm, we recommend you get the Small version.
- If your height is between 165cm and 185cm, we recommend you order the Medium version.
- If your height is more than 185cm, we recommend you order the Large version.
Should you have any doubt regarding the size, please don’t hesitate to contact us at hello@baola.co and we will help you.
We would love to buy several Baolas for our office – how should we proceed?
Please contact us directly at hello@baola.co and we will help you with your order.
Can I buy the cover without the ball?
For now, we sell the ball and the cover together as the Baola ball has been made especially to fit this cover.
Can I wash my Baola?
You can wash your Baola cover in the washing machine at 40°C.
Do I get a pump with my Baola?
A pump is not included for now, but we are working to make a pump available as an extra feature in the near future.
I have a severe or specific back problem. Can I still use Baola products?
Baola products help you to maintain good posture. However, Baola products cannot act as sole treatment if you suffer from a particular condition. We encourage you to consult your doctor to ensure Baola products are adapted to complement your treatment.
What is your returns policy?
You can find more information about our returns policy on the following page