Frequent Asked Questions
Shipping
Do you ship internationally?
Yes, we offer worldwide shipping and enjoy seeing Baola in new, exciting places.
How much does shipping cost?
For orders in Europe, we guarantee free shipping. For international orders, shipping costs $30 USD. We make sure every Baola is carefully packaged and use TNT/FedEx for shipping.
Do I have to pay duties and taxes?
Shipments going outside of Switzerland or Europe may be subject to import duties or taxes. Our international shipping cost doesn’t cover any fees applied by customs at the destination country.
The order recipient will be responsible for any additional fees incurred.
Unfortunately, Baola isn’t involved in these processes. To find out more about duties, taxes, and customs regulations in your region, please contact your local customs office.
How long will it take to get my package?
We’re working hard to deliver your Baola as soon as possible. Our average shipping times vary, as follows:
• Orbit Edition: Every 1-2 weeks after ordering
• Desert, Rain, Tropic, Sea 2 Sun Editions: 2-3 weeks after ordering
• Just 4 Fun Edition: 12-13 weeks after ordering
What’s included when I make a purchase?
• An inflatable 55 cm (S), 65 cm (M) or 75 cm (L) seating ball
• An exclusive Edition cover (removable)
• A beginner’s How To Guide
• A valve to connect your pump
• Two plugs for an airtight seal
• A plug remover tool
The product is delivered flat, but can be easily inflated with a car tire or bicycle pump (not included).
Payment
What payment methods can I use?
We accept PayPal and credit cards (Visa, Mastercard).
General
How do I choose the right size?
Take a look at our size guide to find the perfect fit.
Alternatively, you can quickly use your height to see if S, M, or L is better for you. Our recommendations are below.
• Under 165 cm: 55 cm (S)
• Between 165-185 cm: 65 cm (M)
• Over 185 cm: 75 cm (L)
We’d love to bring Baola into our office. Can we buy in bulk?
Absolutely. Please contact us directly at hello@baola.co and we’ll help you with your order.
Can I buy the cover without the ball?
Baola was specially made so that the ball and cover fit perfectly together. For now, we don’t sell them separately.
Can I wash my Baola?
Yes, the cover is removable and machine washable up to 40°C.
Will my Baola come with a pump?
A pump is not included for now, but we are working to make a pump available as an extra feature in the near future.
I have a severe or specific back problem. Can I still use Baola products?
We created Baola with ergonomics and comfort in mind. While our products can’t treat specific conditions, they’ll help you maintain good posture and relieve back pain or pressure. Please consult your doctor to discover how Baola can complement your treatment or rehabilitation.
What if I want to return an item?
Please look over the Returns & Refunds page for more information about our policies.